Is it safe to shop online?
Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.
Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG).
If you prefer not to use your credit or debit card, simply email us at info@luv2nv.com for alternative payment methods.
How do I unsubscribe from your emailing list?
If you no longer wish to receive details of our special offers and promotions, simply send an email to info@luv2nv.com confirming that you wish to be removed from the emailing list. Please make sure that you send the request from the email address that you want to unsubscribe.
Why can’t I find an item number?
From time to time certain items may sell out, and in these cases we will remove them from the websites. However, if we receive new stocks of the item, we will make them available again, so it can be worthwhile searching for the item again at a later date.
Why haven’t I received email confirmation of my order?
We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.
Where do you deliver?
We are now able to deliver goods to most countries in the world. If you are in Europe, proceed to checkout as normal. The same applies for USA and Canada. For most other countries you may also proceed as normal. If there are any issues with your order, you will be contacted. The delivery costs are detailed in the Delivery section at the bottom of the site.
Can I cancel an order?
Providing your order has not been prepared for dispatch you can cancel your order by contacting us or calling our customer services on 0845 80 51 931 (Calls are charged at local rates but may vary depending on your network provider.)
Why haven’t I received my order?
Most of our domestic parcels will be delivered to you within 1-4 working days but can sometimes take upto 7 working days. EU parcels can take upto 7-10 working days. You would have been informed this when you placed your order. If your parcel has exceeded the above time period please Contact Us.
Why isn’t the website working properly for me?
On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. We will then contact you to advise you of our findings and how to overcome the problem.
Why won’t the website accept my address?
Please double check the details you have entered are correct, especially that the postcode and the street name have been entered correctly. If you still have difficulties, please contact us with your account number and address details and we will be happy to make the changes for you.
What happens if I forget my password?
If you forget your password, you can request a reminder of these details to be emailed to you. To do this, click the ’Sign in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgotten Password’. Click the link, fill in the details on the next page and click the ’Sign In’ button. You will then be signed in to the site (with restricted access to account management areas of the site) and we will email you a reminder.
Do I have to set up a personal account to shop with Luv2nv?
In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account.
Where can I read your Terms & Conditions?
The Terms and Conditions of the site are available by clicking the ’ Terms and Conditions’ link at the foot of every page.
Do I have to be there to sign for delivery?
Sometimes you may have to sign for your delivery. Please see our Delivery Service Policy. We will leave you a card notifying you of the time & date we attempted delivery. If we have successfully left your parcel in a safe place or with a neighbour the card will contain these details. If your parcel has not been delivered the card will contain contact details so that you can arrange an alternate time to deliver to you.
Have you received my returned items?
You can check if we have received your returns online with Your Account services. If you click on Your Account you will see the option Account transactions, just click on this option and you will be able to view your received returns in seconds. Please allow up to 14 days for your returns to show.
Can I use my own packaging to return items?
Yes you can use your own packaging to return items. Please ensure you provide us with your name, address, account number, the reason why you are returning the item and the receipt. Please keep a copy of the receipt for your own records. If you are not sure, please contact us.
